You can cancel the order or refund the product from the date you place an order until 30 days after the ordered product arrives. If you have paid the products, a refund will be made to you, which will include the standard shipping fee for the delivery of the products to Polex Shoes if a return on product has been generated. If you wish to keep certain products and only partially cancel your order, the shipping fee will not be refunded. You can find all information on the return procedure at www.polexshoes.com.

If the product you received is defective, please inform Polex Shoes immediately and return the product as described in the return procedure. Polex Shoes will refund the price of the defective products. The matters specified herein do not limit any legal rights in force.